Daily Current Affairs : 2 December-2024
The E-Daakhil portal, a significant initiative launched by the Department of Consumer Affairs, has transformed the way consumers in India file complaints and seek redressal. This online platform, which started in 2020, is now operational across all states and union territories, with the most recent launch in Ladakh in November 2024.
About E-Daakhil
The E-Daakhil portal was introduced on 7th September 2020 by the National Consumer Dispute Redressal Commission (NCDRC) under the Consumer Protection Act of 2019. It was launched during the challenging times of the COVID-19 pandemic to provide consumers with an easier and safer way to resolve disputes without the need for physical appearances at consumer forums.
Key Features of the Portal
- Ease of Use: The portal offers a user-friendly platform for consumers to file complaints online.
- Low-Cost and Quick: It provides an affordable and speedy way to file cases, ensuring quicker resolutions.
- Track and Pay Online: Consumers can submit complaints, pay necessary fees, and track the progress of their cases—all from the comfort of their homes.
- Simple Registration Process: Registration is straightforward through OTPs sent to mobile phones or email addresses, making it accessible for people with varying levels of digital literacy.
Usage and Impact
Since its launch, the E-Daakhil portal has seen significant participation. Over 281,024 users have registered on the platform, and 198,725 cases have been filed. Of these, 38,453 cases have been successfully resolved. Consumers have used the portal to address various issues such as faulty products, financial disputes, and compensation claims.
Future Developments: E-Jagriti
In addition to E-Daakhil, the government is working on another platform called e-Jagriti, which aims to enhance the case filing and resolution process further. This initiative is part of the broader effort to modernize and streamline consumer justice in India, making it more accessible and efficient.
Why In News
The E-Daakhil portal, launched nationwide by the Department of Consumer Affairs, is now operational in all states and union territories, with its latest launch in Ladakh in November 2024. This expansion marks a significant milestone in making consumer grievance redressal accessible to every corner of the country, ensuring that even the most remote regions can benefit from this easy-to-use online platform.
MCQs about E-Daakhil Portal
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When was the E-Daakhil portal launched?
A. 7th September 2021
B. 7th September 2020
C. 15th August 2020
D. 1st January 2020
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What is one of the primary features of the E-Daakhil portal?
A. It allows consumers to file complaints only in person.
B. It provides a costly and slow process for filing complaints.
C. It allows users to file complaints, track cases, and pay fees online.
D. It is available only in metropolitan areas.
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What is the goal of the government’s development of the e-Jagriti platform?
A. To replace the E-Daakhil portal completely.
B. To enhance the case filing and resolution process.
C. To limit access to consumer redressal to larger cities.
D. To focus only on financial complaints.
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