Daily Current Affairs : 16-February-2024

The Department of Consumer Affairs has launched the e-Jagriti portal to enhance the resolution of consumer disputes. This initiative aims to lessen the backlog of cases in consumer courts, making it easier for individuals to seek justice and resolve their complaints efficiently.

What is the E-Jagriti Portal?

The e-Jagriti portal is a significant step forward in consumer rights management. It offers a number of features to help consumers:

  • Integrated Platforms: The portal combines different consumer grievance systems into one user-friendly interface.
  • Case Filing: Consumers can file complaints online, eliminating the need for physical visits to courts.
  • Online Fee Payment: The portal allows users to pay necessary fees conveniently through digital means.
  • AI-Powered Smart Search: This feature helps consumers find relevant information quickly, guiding them through the dispute resolution process.
  • Virtual Court Facility: The portal includes a virtual court option, allowing consumers to attend hearings from the comfort of their homes.

By incorporating these features, the e-Jagriti portal aims to make the process of seeking justice much simpler and faster for consumers.

About the National Consumer Dispute Redressal Commission (NCDRC)

The National Consumer Dispute Redressal Commission (NCDRC) plays a critical role in resolving consumer complaints. Here are some key points about the NCDRC:

  • Established: It was founded in 1988 under the Consumer Protection Act.
  • Quasi-Judicial Body: The NCDRC has the authority to handle complaints involving claims exceeding two crores.
  • Location: Its headquarters is in New Delhi.
  • Leadership: The commission is led by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court.
  • Appeals: Consumers can appeal NCDRC decisions to the Supreme Court within 30 days.

Important Points:

E-Jagriti Portal Overview
  • Purpose: Launched to enhance consumer dispute resolution and reduce backlog in consumer courts.
  • User-Friendly: Combines various consumer grievance systems into one platform.
Key Features of the E-Jagriti Portal
  • Integrated Platforms: Centralized access to multiple grievance systems.
  • Online Case Filing: Allows consumers to file complaints without visiting courts.
  • Online Fee Payment: Convenient digital payment options for necessary fees.
  • AI-Powered Smart Search: Quick access to relevant information for users.
  • Virtual Court Facility: Attend hearings from home, enhancing accessibility.
About the National Consumer Dispute Redressal Commission (NCDRC)
  • Establishment: Founded in 1988 under the Consumer Protection Act.
  • Jurisdiction: Handles complaints involving claims exceeding two crores.
  • Location: Headquartered in New Delhi.
  • Leadership: Led by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court.
  • Appeals: Consumers can appeal decisions to the Supreme Court within 30 days.

Why In News

The Consumer Affairs Department has integrated artificial intelligence into the ‘e-Jagriti’ portal, aiming to reduce pending cases in consumer courts and enhance the efficiency of dispute resolution for consumers seeking justice.

MCQs about The E-Jagriti Portal

  1. What is the primary purpose of the e-Jagriti portal launched by the Department of Consumer Affairs?
    A. To create more consumer courts
    B. To enhance consumer dispute resolution
    C. To increase consumer complaints
    D. To eliminate consumer rights
    Correct Answer: B. To enhance consumer dispute resolution
    Explanation: The e-Jagriti portal was specifically launched to improve the resolution of consumer disputes and reduce the backlog of cases in consumer courts.
  2. Which of the following features is NOT included in the e-Jagriti portal?
    A. Case filing
    B. AI-powered smart search
    C. In-person court hearings
    D. Online fee payment
    Correct Answer: C. In-person court hearings
    Explanation: The e-Jagriti portal includes features like online case filing, AI-powered search, and online fee payment, but it does not support in-person court hearings; instead, it offers a virtual court facility.
  3. Who leads the National Consumer Dispute Redressal Commission (NCDRC)?
    A. A panel of consumer advocates
    B. A sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court
    C. The Minister of Consumer Affairs
    D. A group of elected representatives
    Correct Answer: B. A sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court
    Explanation: The NCDRC is headed by a sitting or retired Judge of the Supreme Court or a Chief Justice of a High Court, ensuring legal expertise in consumer dispute resolution.
  4. What significant advancement does the e-Jagriti portal incorporate to improve consumer rights protection?
    A. New physical court locations
    B. Use of social media for complaints
    C. Integration of artificial intelligence
    D. Manual processing of complaints
    Correct Answer: C. Integration of artificial intelligence
    Explanation: The e-Jagriti portal incorporates artificial intelligence to streamline the complaint process and make it more efficient for consumers seeking justice.

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